A button doesn't seem to do anything
Last updated: 2026-05-29
Occasionally the interface and the saved data drift apart — a button seems unresponsive, a panel renders empty, or a number looks off. This almost always means the on-screen view needs to re-sync with your saved case, not that anything is lost. Try these in order.
1. Reload the window
Press Cmd/Ctrl + R. This re-renders the app from your saved data without losing anything. It's the fastest fix and resolves most "stuck" moments.
2. Rebuild from the Working Log
If a reload doesn't do it, open Settings → Diagnostics → Rebuild from log.
Every change you make is recorded as an event in the Working Log. Rebuilding replays those events onto a fresh copy of the case, which repairs "phantom state" where the live view and the saved record have diverged. The app tells you how many events applied versus were skipped, and you approve the result before it commits — so it's safe to run.
3. Export raw state
Still wrong? Open Settings → Diagnostics → Export raw state. This writes a readable text dump of everything the app knows about the case — parties, offers, demands, sessions, blind rounds, notes — so you have a complete recovery copy you can keep or send to support.
When to reach out
If none of these settle it, use Contact support from the Help panel and describe what the button was supposed to do and what you tried. Your description plus an exported raw state usually pinpoints the cause quickly.